Your controls

Play on Your Terms with Maisonroll Casino Responsible Gambling Tools

You can play from 18+, and every Maisonroll Casino account carries deposit limits, loss limits, session time reminders, self-exclusion and reality checks as standard.

Set your limit

Licensed operatorGaming Control Board Curaçao OGL/2015/6653/481. Maisonroll Casino N.V. (268108), operational since 2015 with eCOGRA alternative dispute resolution

The essentials in one place

Know Your Ground Rules First

The rules, the phone number for help and where to ask are all here, without hunting.

Minimum age18+

LicenseGaming Control Board Curaçao, OGL/2015/6653/481

Gambling Helpline Aotearoa0800 654 655

Limits questions[email protected]

Trying to slow down

Which Account Tools Can You Switch On?

After this section you will know exactly which control to open first for your situation.

How much goes in tonight?

A cap on what reaches the account decides before the evening starts how much can go in, which suits anyone uneasy about a long session. Switch it on the day you join.

Chase less, decide before

A loss limit ends play once a set amount is gone, so a bad run stays small. Choose it when you notice you tend to chase money back.

A nudge that keeps time

A gentle alert at intervals tells you how long you have been playing, useful if time slips away unnoticed. Turn it on before your first long session, not after.

From playing to locked out

Self-exclusion locks you out of your Maisonroll Casino account for the period you choose, an option worth taking the moment play stops feeling light.

A picture, not a guess

Reality checks show your session time and net result at set points, so you can stop on honest information rather than a hunch. Set the interval when you start.

Setting it tonight

A Limit You Can See in Place

Reading this leaves you with a deposit or loss limit saved in your Maisonroll Casino account.

Where do settings live?

Open your account settings from the logged-in area of the site. Check you are on the limits area and not the payments area before going further.

Locate the controls

Find the section holding deposit, loss and session controls. Read what each one covers, because they work on different parts of your play.

Choose the fit for you

Pick the limit that fits your evening budget, set before play rather than after a loss. Choosing loss limits and deposit limits together covers both ends.

Saved and showing

Save the change, then return to the panel and confirm the figure appears. A setting you cannot see is a setting you cannot trust.

Free support nearby

Reach a trained voice today

After this block you will know who answers, when, and that nothing you say leaves the room.

Gambling Helpline Aotearoa

Callers reach a free, confidential line any hour of the day, and support covers players as well as the people living with them. A text option runs alongside the phone. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling, peer support and cultural support come from a nationwide network with 18 clinics, open Monday to Friday through business hours. Relatives can use it too, and texting works as well as calling. pgf.nz

Safer Gambling Aotearoa

Health New Zealand runs a plain information site for anyone who gambles, and for families: it spells out the signs of harm, practical tips and a finder for support close to home. safergambling.org.nz

A day away or a long stop

Needing a few days off. A time-out is a break you take inside your account when you need hours or days away rather than a full stop. You choose it in your settings, and during that stretch the account stays yours but play is shut.

Access closed, no shortcuts. Self-exclusion shuts your access for a long period, up to two years where there are signs of problem gambling, and it cannot be lifted early. Staff will help you set it, and play stays blocked until the period ends.

Set your own exit here. No national self-exclusion register covers this country, so your account is where the stop happens, set at platform level across the operator's sites. Should you want company alongside it, the helpline is there to talk it through.

A Household Where Age Is Checked

Sign up only at 18+. Only people aged 18 or over can hold an account with us, so identity documents are reviewed at registration. Your first withdrawal also waits on the same checks, which means no underage player gets that far.

Site filtering on shared devices. A filtering tool installed on the shared computer or phone stops gambling sites from loading at all. Choose one that lets you set the block and keep the password yourself, so it holds even when the device is passed around.

Support for worried relatives. An honest, blame-free conversation often works better than an argument about money. The Gambling Helpline Aotearoa on 0800 654 655 takes calls from relatives at any hour, and its advisers can suggest where the family goes next.

From pastime to something else

Spotting these early gives you room to act while the choice is still easy. A limit set before play, or a pause, is the first step and needs no explanation to anyone.

Any one of these is a reason to set a limit or take a break.

Playing longer than you told yourself
Chasing money you have already lost
Spending you would rather hide
Borrowing to keep playing
Telling yourself one more round
Neglecting sleep, work or people
Feeling flat until you play again

Six plain replies

Does an exclusion reach beyond this casino?

Maisonroll Casino explains every safeguard in everyday words, so a choice is easy to make.

Do the limit controls work the same in the mobile version?+

Yes. The account section is the same on a phone as on a laptop, so the limit controls you find on one appear on the other. Nothing needs installing first.

Is there a way to shorten a self-exclusion once it starts?+

No. The period you pick runs to its end, and the block stays in place for that whole time. Choosing a shorter stretch than you need is the practical choice, because nothing inside the account can undo it.

What does a break do that an exclusion does not?+

A pause stops you playing for the stretch you choose and then reopens by itself, while the rest of your account stays as it was. Your details, balance and history are untouched, so nothing has to be rebuilt afterwards.

Can I ring the helpline about my brother rather than myself?+

Yes. Gambling Helpline Aotearoa takes calls from worried family members as well as from players. Their staff can talk through what you have noticed and point you towards counselling that suits your situation.

Why do I have to prove I am over 18 before I play?+

Because a casino account here is only for adults, so age has to be confirmed before the account opens. The check uses the photo identification you send in, and it keeps young people out of the games entirely.

If I exclude myself here, am I blocked at other casinos as well?+

No. New Zealand has no national self-exclusion register, so an exclusion you set sits on your account with us only. Other operators are not told about it, which means you would need to approach each one separately.