Verified Once, Paid Out Faster

Maisonroll Casino Account Verification and KYC Checks

Licence rules mean every player is checked once, and our team returns a result in 62 hours.

Licensed operatorGaming Control Board Curaçao OGL/2015/6653/481. Maisonroll Casino N.V. (268108), operational since 2015 with eCOGRA alternative dispute resolution

Answers Without the Wait

Wondering Who Checks You and How Long It Takes?

Here is who runs the check, how long it lasts and where to ask your questions.

Who runs it

Maisonroll Casino N.V.

Licence held

Gaming Control Board Curaçao OGL/2015/6653/481

Result time

62 hours

Needed by

Your first withdrawal, at the latest

Verification inbox

[email protected]

Age checked

18+

Clear on the First Pass

Send Sharp Copies in This Order

Use this the moment the request lands and your copies are on your desk.

Full-Frame Photo Page Copy

Snap the photo page flat, all four corners inside the frame, with no glare from a lamp. Blurred edges and cropped corners are the most common reason a copy comes back.

Address Matching Your Account

Photograph a recent bank statement or utility bill showing your name and address exactly as registered. A document older than three months or with the address cut off will be refused.

Which Digits Should Show?

Screenshot the card or wallet showing your name and the first and last digits, then mask the middle figures. Never send a full card number or a code from the back.

What Lands in Your Inbox?

Expect the answer by email within 62 hours, and check the inbox you registered with rather than a secondary address. Reply to the verification inbox at once if anything is unclear.

Know the Papers First

Which Copies Should You Send?

After this table you will know exactly which copies to prepare and what each one must show.

Photo identification

ConfirmsYour name and date of birth

Must showAll four corners, sharp print, valid date

Proof of address

ConfirmsWhere you live now

Must showYour name, full address, recent issue date

Payment method confirmation

ConfirmsThe account money moves through

Must showYour name and the outermost digits only

Timing Guide

When Will You Be Asked to Verify?

You will recognise each point where identity papers are requested and stop being caught out by any of them.

Details Set, Documents Not

Something you entered at sign-up no longer lines up with your ID, so the team pauses and asks for a clean scan of that document to close the gap.

A Payment Out of Pattern

A payment far above your usual pattern flags itself, and the team asks for proof of address plus a selfie with your ID before anything else moves.

Clear the Check, Then Collect

Before the money leaves, the account must be checked once end to end, so photo identification and proof of address are requested here at the latest.

Your Age on Record

If your date of birth looks unclear on file, the team asks for a fresh photo of your ID showing it plainly before play continues.

Show Where the Money Comes From

Hours into your play, a funds question may land in your inbox. Maisonroll Casino N.V. holds license OGL/2015/6653/481 from the Gaming Control Board Curaçao, and that licence obliges us to know where players' money originates. Consider it routine, never a suggestion that you did something wrong.

Which document fits your case depends on how you fund the account:

Recent salary slips or payslips
Bank statements showing income
Tax or income records
Proof of a property or asset sale
Pension or benefit letters

Why Uploads Get Returned

The Screenshot That Fails. A picture of a screen hides the texture and security features reviewers look for, so the file cannot be read. Photograph the physical document itself Lay it on a table and shoot it flat

Half the Page Missing. Edges cropped off or focus lost mid-shot leave key details unreadable, and reviewers cannot clear a document they cannot read. Fit all four corners inside the frame Hold still and let the camera focus

Out-of-Date Address. A bill or letter dated too far back no longer shows where you live now, so the address check stalls. Pull a recent statement from your bank Use a utility bill dated this month

Faster Payouts

Your Withdrawal Is Waiting on a Review

Straight answers on timing, refusals, phone photos and the name on your papers.

How long does the verification check usually take?+

Within 62 hours of a clean upload, the review is normally settled. A blurry file or a mismatch pushes the clock back, so sharp copies clear the first time. The status in your account changes the moment the team finishes.

Will I have to send my documents again later on?+

No, once a file is accepted it stays on your record. A later withdrawal or a change of payment method may prompt a fresh look, and extra papers are requested only when the licence requires it. Repeat requests happen when something new changes on the account.

What should I do if my document gets refused?+

After a refusal, the reason comes back with the decision, most often a cropped edge or a glare on the paper. A fresh photo of the same document, all four corners visible, usually clears it. Questions go to [email protected] and land with the team that made the call.

When does the casino actually need my documents?+

Before your first withdrawal, at the latest, the licence requires a finished check. Maisonroll Casino may ask sooner, at registration or on the first deposit, so the wait never lands mid-payout. Payouts stay on hold until the file is cleared.

Will a photo taken on my phone be accepted?+

Yes, at any hour a phone photo is fine when the whole document sits in frame and the text stays sharp. Daylight beats a flash, and a dark table gives the best contrast. Files upload straight from the handset, with no scanner needed.

What if my surname changed after my passport was issued?+

After a name change, a marriage certificate or a deed poll linking the old name to the new one settles it. Both papers go in together so the photo identification and your account read the same. Until that link is on file, the check stays open.

Which regulator licenses Maisonroll Casino and under what number?+

Gaming Control Board Curaçao licenses Maisonroll Casino under number OGL/2015/6653/481. That licence is what makes identity and source of funds checks compulsory rather than optional. The company behind the site is Maisonroll Casino N.V., registered in Curaçao as 268108.